Separates & Co-Ords

Our items are designed and made in London, United Kingdom.

Due to our items being made-to-order, we dispatch orders within 5 working days.

If you require your order sooner, please contact us before placing your order at contact@baicoz.com. We'll do our best to accommodate your requested delivery date.

For custom orders, please email us: contact@baicoz.com

In accordance with UK Customer Contracts Regulations, made-to-order items are not eligible for cancelation or refunds once production has begun.

This process requires incredible attention to detail, precision, and time. The structure is flawless, and the final finish is as luxurious and radiant as intended.

Because of the intricate craftsmanship involved, dispatch takes approximately 5 days. This timeline allows us to perform multiple quality checks, making sure every outfit meets the standards of excellence BAICOZ is known for. Our goal is to create not just beautiful clothing, but pieces that feel truly special and made with care - worthy of BAICOZ customers who wear them.

We believe this dedication to perfection is what makes BAICOZ so exceptional, and we thank you for your patience as we create something unforgettable just for you.

SHIPPING INFORMATION

UK STANDARD DELIVERY £6.99

All UK standard delivery orders are sent with Royal Mail signed for service. It takes 2-3 working days from date of made.

EUROPE DELIVERY £35

All European orders are sent with DHL EXPRESS tracked and signed service. Deliveries can take up to 2-3 days from date of made. (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm.

WORLDWIDE DELIVERY £45

All Worldwide orders are sent with DHL EXPRESS tracked and signed service. Deliveries can take up to 2-3 working days from date of made (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm.

DUTIES & TAXES: ADDITIONAL CHARGES FOR OVERSEAS CUSTOMERS

Please note we are a UK based company and we ship all orders from the UK.

If you are an international customer, your local government may impose import/vat duty charges for bringing in items from other countries. Any additional costs incurred are your responsibility and you may be asked to pay these to be able to receive your order. We recommend looking on your local government website to see if there is a guide on how much the charges may be based on your order value before purchasing from Baicoz - If you order, and decide to reject your shipment due to import charges you will be responsible for the cost of the item being returned to Baicoz.

RETURNS INFORMATION

EXCHANGE ONLY policy.

we work on an size exchange only basis.

If for any reason your item size is unsuitable we will offer a size exchange. Please contact us to arrange your exchange.

We do not offer exchanges on personalised embroidered garments.

All exchanges need to be returned to us within 14days. The 14days will start as soon as your order has arrived.

All items must have the tag / label attached, in perfect unworn, condition.

All exchanges must be put in writing and confirmed by Baicoz in email confirmation. Our Exchange email is: contact@baicoz.com

NOTE: Return postage is at the buyers own cost and risk. All items must be returned via "tracked mail" to ensure that Returns arrive safely. No Exchanges will be given for an items that go missing in the post.