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Bahamas BSD $
Bahrain GBP £
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Barbados BBD $
Belgium EUR €
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Benin XOF Fr
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Brazil GBP £
British Virgin Islands USD $
Brunei BND $
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Burkina Faso XOF Fr
Burundi BIF Fr
Cambodia KHR ៛
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Chad XAF CFA
Chile GBP £
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Comoros KMF Fr
Cook Islands NZD $
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For alteration inquiries, please email us: contact@baicoz.com

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INTERNATIONAL DELIVERY

Tracked delivery to the UK, Europe and beyond.

CLIENT SERVICES

Write to us and a member of the team will reply personally.

BRITISH LUXURY BRAND

Designed in London, Desired worldwide.

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Shipping & Returns

Our items are designed and made in London, United Kingdom.

Due to our items being made-to-order, we dispatch orders within 5 working days.

If you require your order sooner, please contact us before placing your order at contact@baicoz.com. We'll do our best to accommodate your requested delivery date.

For custom orders, please email us: contact@baicoz.com

In accordance with UK Customer Contracts Regulations, made-to-order items are not eligible for cancelation or refunds once production has begun.

This process requires incredible attention to detail, precision, and time. The structure is flawless, and the final finish is as luxurious and radiant as intended.

Because of the intricate craftsmanship involved, dispatch takes approximately 5 days. This timeline allows us to perform multiple quality checks, making sure every outfit meets the standards of excellence BAICOZ is known for. Our goal is to create not just beautiful clothing, but pieces that feel truly special and made with care - worthy of BAICOZ customers who wear them.

We believe this dedication to perfection is what makes BAICOZ so exceptional, and we thank you for your patience as we create something unforgettable just for you.

SHIPPING INFORMATION

UK STANDARD DELIVERY £6.99

All UK standard delivery orders are sent with Royal Mail signed for service. It takes 2-3 working days from date of made.

EUROPE DELIVERY £35

All European orders are sent with DHL EXPRESS tracked and signed service. Deliveries can take up to 2-3 days from date of made. (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm.

WORLDWIDE DELIVERY £45

All Worldwide orders are sent with DHL EXPRESS tracked and signed service. Deliveries can take up to 2-3 working days from date of made (excluding Sundays and Bank Holidays) and are delivered any time between 8am-6pm.

DUTIES & TAXES: ADDITIONAL CHARGES FOR OVERSEAS CUSTOMERS

Please note we are a UK based company and we ship all orders from the UK.

If you are an international customer, your local government may impose import/vat duty charges for bringing in items from other countries. Any additional costs incurred are your responsibility and you may be asked to pay these to be able to receive your order. We recommend looking on your local government website to see if there is a guide on how much the charges may be based on your order value before purchasing from Baicoz - If you order, and decide to reject your shipment due to import charges you will be responsible for the cost of the item being returned to Baicoz.

RETURNS INFORMATION

EXCHANGE ONLY policy.

we work on an size exchange only basis.

If for any reason your item size is unsuitable we will offer a size exchange. Please contact us to arrange your exchange.

We do not offer exchanges on personalised embroidered garments.

All exchanges need to be returned to us within 14days. The 14days will start as soon as your order has arrived.

All items must have the tag / label attached, in perfect unworn, condition.

All exchanges must be put in writing and confirmed by Baicoz in email confirmation. Our Exchange email is: contact@baicoz.com

NOTE: Return postage is at the buyers own cost and risk. All items must be returned via "tracked mail" to ensure that Returns arrive safely. No Exchanges will be given for an items that go missing in the post.

Contact Us

For general queries or questions regarding a BAICOZ item or order please email contact@baicoz.com along with your order number.

For press enquiries please email: contact@baicoz.com

About

BAICOZ is designed and crafted in London. Each piece is built with intention. Where detail, silhouette, and handwork take precedence. We design for women who embrace presence. Women who dress with purpose, confidence, and individuality. Every BAICOZ piece is created to feel distinctive - not just worn, but remembered.

Our collections explore texture, embellishment, and sculpted form.

Hand-applied crystals, intricate construction, and refined finishing define our approach. Each garment is thoughtfully developed, allowing time for precision and artistry at every stage.

BAICOZ celebrates individuality through statement silhouettes and elevated detailing.

Each one is intended to hold attention, evoke emotion, and express personality.

From concept to final creation, BAICOZ is driven by the belief that clothing should feel special - an extension of identity, confidence, and personal style.

Designed and crafted in London. Desired worldwide.

Privacy Policy

YOUR PRIVACY IS IMPORTANT TO US

We use the personal information we collect to provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service and detect, prevent, mitigate and investigate fraudulent or illegal activities. No other details with be shared without your consent.

KLARNA

In order to able to offer you Klarna's payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy policy.

CURRENCY CONVERSION

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

Careers

BAICOZ is a British luxury fashion brand driven by creativity, individuality and a deep love of beautiful things. At its heart is a close-knit team who care deeply about the brand and the work we create together.

We value people who are creatively driven, detail-oriented and energised by a fast-paced environment, those who bring passion, energy and intention to everything they do. Collaboration sits at the centre of how we work, shaping an environment that is supportive, ambitious and creatively aligned.

As the brand continues to grow, there are opportunities to develop within an evolving creative business.

If you would like to be part of the BAICOZ team, we would be delighted to hear from you.

For current opportunities or to submit a speculative application, please contact: contact@baicoz.com

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